The Case Management System was part of an investment program of $1.9 billion, which contributed to the courts’ response and recommendations to the Royal Commission into Family Violence. The benefits aimed to deliver greater automation of systems, processes and improve information sharing with authorised external agencies.
Due to the significant changes impacting the future operating model and strong internal change resistance, previous attempts to deliver reform had been unsuccessful.
Our team was engaged to deliver Organisational Change Management services as part of Court Service Vicotoria’s digital transformation journey. The courts had not experienced change on this scale before.
As part of a joint initiative, our team was required to bring together internal and external stakeholders which included, the Magistrates’ Court of Victoria, Children’s Court of Victoria, Court Services Victoria, Victoria Police, Corrections Victoria, Department of Justice and the Department of Health and Human Services.
Results
A roadmap for the successful transition to a new operating model for case management in Victorian courts. Successful collaboration in this engagement resulted in:
Organisational Change Management strategies and an implementation plan. The overall services to support the implementation included:
- Change impact assessment and risk mitigation planning
- Stakeholder engagement and analysis
- Communication campaigns
- Standard Operating Procedures
- Training design and delivery
- Business readiness
- Go live support
- Continuous improvement
Scalable workforce model using a collaborative approach for workforce planning, providing targeted support when and where it was needed
High performing teams to support the Courts through difficult and complex change, fully embedding the team as part of transition to sustainment
Trusted working relationships providing an integrated stakeholder engagement and communications program, that used the language and tone of the people: practical, relevant, and timely, to both internal and external stakeholders
